Policies
Shipping Policy
To ensure that your package is delivered on time, please make sure your address is entered correctly.
If you so happen to enter your shipping information incorrectly please contact us immediately. customerservice@desdidittc.com Once tracking information has been sent out please allow up to 24 hours for the information to update. All packages have a flat rate shipping fee of $7. Our processing time is 1-2 business days. You should receive your order within 2-3 business days once shipped. Weekends and holidays are not included in the shipping and processing time.
If your order was marked delivered and you did not receive your package contact the carrier and allow one additional business day for it to be delivered. If you never receive it file a claim with the carrier. We are not responsible for any lost or stolen packages.
Order Cancellations
If you would like to cancel your order please do so as quick as possible. Orders are finalized quickly to ensure all shipping procedures are met. Cancellations can be done by emailing customerservice@desdidittc.com. Be sure to place your order number in the subject box.
Refunds / Returns
In the event that your order is incorrect please contact us within 24 hours of receiving your package, with your problem as well as proof. If there was a problem on our end we will issue a refund or replacement for your order.
To ensure that your package is delivered on time, please make sure your address is entered correctly.
If you so happen to enter your shipping information incorrectly please contact us immediately. customerservice@desdidittc.com Once tracking information has been sent out please allow up to 24 hours for the information to update. All packages have a flat rate shipping fee of $7. Our processing time is 1-2 business days. You should receive your order within 2-3 business days once shipped. Weekends and holidays are not included in the shipping and processing time.
If your order was marked delivered and you did not receive your package contact the carrier and allow one additional business day for it to be delivered. If you never receive it file a claim with the carrier. We are not responsible for any lost or stolen packages.
Order Cancellations
If you would like to cancel your order please do so as quick as possible. Orders are finalized quickly to ensure all shipping procedures are met. Cancellations can be done by emailing customerservice@desdidittc.com. Be sure to place your order number in the subject box.
Refunds / Returns
In the event that your order is incorrect please contact us within 24 hours of receiving your package, with your problem as well as proof. If there was a problem on our end we will issue a refund or replacement for your order.